Salon & Day Spa Etiquette



Please arrive 15 minutes early for your appointment. If you are receiving multiple day spa treatments, spa attire and slippers will be provided for you when you arrive. Your clothes and possessions will be in a locker for the duration of your appointment at Dove. You will be asked to fill out a Massage, Waxing and/or Facial profile. These may be filled out ahead of time by printing out the forms located below. Guests under the age of 18 will need a guardian's signature on these forms. For your convenience, showers are available for you to use before and/or after treatments. If you wish to shower in between treatments, please notify the Client Coordinator scheduling your treatments to allow enough time for you to do so. You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with sheets during the treatment and only expose the areas being worked on. With treatments such as body wraps, you will be draped with hand towels in order to reap maximum benefits. Undergarments may be kept on, or swimsuits may be worn if that is your comfort level. If you are receiving a body wrap or body polish, do not shave or wax your legs at least 8 hours prior to treatment. For gentlemen, please shave two hours prior to your facial treatments. Give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are. If you would rather enjoy the treatment in silence, that is your choice as well. Relax and enjoy the benefits of the spa, allowing others to "do for you," but respect that the room must be prepared and used for the next client. Please know that you must leave the room upon completion of treatment within a reasonable amount of time. Please know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments. Leaving gratuity is always left to the discretion of our clients. As in all service-related businesses, it is common practice to leave gratuity when the professional has performed a service to the client's satisfaction. Customary gratuity in day spas is 20% or more of the full value of the treatment. Unless noted, gift certificates for treatments and/or packages do not include gratuities. For safety reasons, the maximum occupancy of each spa room, with the exception of the companion room, is two people. Any adults accompanying you to your spa services are welcome to wait in the relaxation room. We ask that you turn your cell phone off while in the spa for the relaxation of other guests. Thank you!

 

CLIENT FORMS

• Dove Client Profile

• Dove Wax Profil

e • Dove Massage Profile

• Dove Skin Care Profile

 

Salon & Day Spa Policies

 

Service Guarantee

We offer a 100% guarantee on all services. No refunds. You may receive a redo appointment at any time within the first two weeks for most services. Due to the nature of some services, this guarantee may vary. Due to the delicate nature & necessary home care of hair extensions & lash extensions, we guarantee them for 48 hours after leaving Dove.

 

Appointments

You may reserve your appointment by visiting our 'Reserve your Appointment' page any time day or night or by calling our facility on 0803 786 0486 during business hours.

 

Appointment Reminders

As a courtesy, we email you an appointment reminder 48 hours in advance and text you a reminder 24 hours in advance.

 

Reschedules/Cancellations/No Shows

The time needed for the service(s) you schedule is reserved especially for you. If you need to cancel or reschedule your appointment(s), we require at least 24 hours advance notice. Reschedules and cancellations with less than 24 hours advance notice will incur a penalty of 20% of the full service charge. The same applies to 'No Shows'.

 

Late Arrival

All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that if you arrive late for your appointment your treatment will be that much shorter so that the person following you starts at their appointed time. ** Late arrivals by more than 15 minutes may require a reschedule.

 

Children

We love children... even our own! However, we do not permit children under the age of 12 years old to accompany parents to their appointment.

 

A parent must be present (in the treatment room) should a child receive any treatment. Minors from age 16 to 18 can be treated with parental consent only. We do ask that childcare arrangements be made prior to your visit. This will allow for a more relaxing visit and atmosphere to all of our guests.

 

Payment Methods

Naira Debit cards, Credit cards, local checks (with ID), Valid Dove Spa & Wellness Resort Gift Cards and good old-fashioned cash. Returned checks will NOT be entertained.

 

Dove Gift Cards

These are available for any amount and make the perfect present for those passionate about looking and feeling their best'. You can purchase them by calling or pick them up at our facility.

 

Prices/Times

Our prices are subject to change without notice. All times stated are approximate.

 

Product Returns

We offer a 100% satisfaction guarantee on all of our skin, hair & body products. If you decide that it is not the right product for you, & provided that half the amount of the product is unused, we will gladly take it back & exchange it for another product or credit your Dove account if returned within 14 days of original purchase. No cash or credit card refunds – exchanges or Dove credit only. Hair pieces, brushes, make-up, boutique items & gift cards cannot be returned or exchanged. Custom make-up products can be reformulated for you within this time if they are not meeting your colour needs.

 

Behaviour

Sexual advances, comments or innuendoes toward our staff will result in immediate termination of service.

 

Cleanliness

Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

 

Smoking

Use of tobacco is prohibited in our facility.

 

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